Service Offerings
Overview
The Solution Architecture Practice provides a comprehensive suite of services to support technology initiatives across the organization. Our offerings are designed to enable success at every stage of the solution lifecycle.
Service Catalog
1. Strategic Architecture Services
Architecture Strategy & Roadmapping
- Description: Long-term technology strategy and multi-year architecture roadmaps
- When to Use: Annual planning, major technology transformations, platform evolution
- Deliverables: Architecture vision, roadmap, target state diagrams, migration plans
- Timeline: 4-12 weeks
- Engagement Model: Dedicated architect assignment
Technology Assessment & Selection
- Description: Evaluation of technologies, platforms, and vendor solutions
- When to Use: Major technology decisions, platform selection, build vs. buy decisions
- Deliverables: Assessment report, recommendations, proof of concepts, decision records
- Timeline: 2-8 weeks
- Engagement Model: Architecture review with specialists
Enterprise Integration Strategy
- Description: Integration architecture and API strategy across the enterprise
- When to Use: Multiple systems integration, API platform planning, data integration
- Deliverables: Integration architecture, API strategy, reference architecture
- Timeline: 6-16 weeks
- Engagement Model: Integration architect assignment
2. Solution Design Services
Solution Architecture Design
- Description: End-to-end architecture design for new solutions and major enhancements
- When to Use: New product development, major feature releases, system replacements
- Deliverables: Solution architecture document, architecture diagrams, ADRs, NFR specifications
- Timeline: 2-12 weeks depending on scope
- Engagement Model: Embedded architect
Architecture Modernization
- Description: Legacy system modernization and cloud migration architecture
- When to Use: Legacy modernization, cloud migration, re-architecture initiatives
- Deliverables: Current state analysis, target architecture, migration strategy, roadmap
- Timeline: 4-16 weeks
- Engagement Model: Modernization specialist
Data Architecture Design
- Description: Data modeling, data lake/warehouse architecture, analytics platforms
- When to Use: Data platform initiatives, analytics solutions, data governance
- Deliverables: Data architecture, data models, data flow diagrams, governance model
- Timeline: 4-12 weeks
- Engagement Model: Data architect
Security Architecture Design
- Description: Security architecture, threat modeling, compliance design
- When to Use: Security-critical systems, compliance requirements, zero-trust implementation
- Deliverables: Security architecture, threat models, security controls, compliance mapping
- Timeline: 2-8 weeks
- Engagement Model: Security architect collaboration
3. Architecture Review & Governance
Architecture Review Board (ARB)
- Description: Formal architecture reviews for major initiatives
- When to Use: All major projects, significant architecture changes, new platforms
- Deliverables: Review feedback, approval/conditional approval, action items
- Timeline: 1-2 week review cycle
- Engagement Model: ARB submission process
Design Review Sessions
- Description: Collaborative design review and feedback sessions
- When to Use: During solution design, before implementation, at key milestones
- Deliverables: Review notes, feedback, recommendations
- Timeline: 1-2 hours per session
- Engagement Model: Scheduled review sessions
Architecture Health Checks
- Description: Assessment of existing system architecture against best practices
- When to Use: Quarterly reviews, pre-scaling, major version updates
- Deliverables: Health check report, recommendations, remediation plan
- Timeline: 1-3 weeks
- Engagement Model: Architect-led assessment
4. Advisory & Consulting
Architecture Advisory
- Description: On-demand architecture guidance and consultation
- When to Use: Quick questions, design discussions, pattern guidance
- Deliverables: Recommendations, references, example implementations
- Timeline: Ad-hoc, typically 30 min - 2 hours
- Engagement Model: Office hours, Slack support, scheduled calls
Proof of Concept (POC) Support
- Description: Architecture guidance for proof of concepts and prototypes
- When to Use: Evaluating new technologies, validating approaches
- Deliverables: POC architecture, success criteria, evaluation framework
- Timeline: 1-4 weeks
- Engagement Model: Part-time architect support
Architecture Workshops
- Description: Facilitated workshops for design thinking and architecture planning
- When to Use: Kickoff events, design sprints, problem-solving sessions
- Deliverables: Workshop outcomes, diagrams, decisions, action items
- Timeline: Half-day to multi-day workshops
- Engagement Model: Facilitated sessions
5. Enablement & Knowledge Transfer
Architecture Training
- Description: Custom training on architecture patterns, practices, and tools
- When to Use: Team upskilling, onboarding, new pattern adoption
- Deliverables: Training materials, hands-on labs, certifications
- Timeline: 2 hours to multi-day programs
- Engagement Model: Scheduled training sessions
Documentation & Runbooks
- Description: Architecture documentation, runbooks, and playbooks
- When to Use: Post-implementation, knowledge transfer, operational handoff
- Deliverables: Architecture documentation, diagrams, runbooks, ADRs
- Timeline: 1-4 weeks
- Engagement Model: Documentation specialist
Community of Practice
- Description: Architecture community events, forums, and knowledge sharing
- When to Use: Ongoing learning, networking, sharing innovations
- Deliverables: Monthly meetups, tech talks, architecture blog posts
- Timeline: Ongoing monthly cadence
- Engagement Model: Community participation
6. Specialized Services
Cloud Architecture
- Description: Cloud-native architecture, multi-cloud strategy, cloud optimization
- When to Use: Cloud migrations, cloud-native development, cost optimization
- Deliverables: Cloud architecture, landing zones, cost optimization plans
- Timeline: Variable based on scope
- Engagement Model: Cloud architect assignment
DevOps & Platform Engineering
- Description: CI/CD architecture, platform engineering, developer experience
- When to Use: DevOps transformation, platform building, automation initiatives
- Deliverables: DevOps architecture, platform design, automation strategy
- Timeline: 4-12 weeks
- Engagement Model: Platform architect collaboration
Microservices Architecture
- Description: Microservices design, domain-driven design, service mesh
- When to Use: Microservices adoption, service decomposition, modernization
- Deliverables: Service architecture, domain models, API contracts, service mesh design
- Timeline: 6-16 weeks
- Engagement Model: Microservices specialist
AI/ML Architecture
- Description: ML platform architecture, AI solution design, MLOps
- When to Use: AI/ML initiatives, model deployment, ML platforms
- Deliverables: ML architecture, MLOps design, model serving architecture
- Timeline: 4-12 weeks
- Engagement Model: AI/ML architect
How to Engage
1. Determine Your Need
Review the service catalog to identify which service best fits your requirements.
2. Submit a Request
Use the Architecture Services Request Form or reach out via:
- Email: solution-architecture@company.com
- Slack: #architecture-requests
- ServiceNow: Architecture Services catalog
3. Initial Consultation
An architect will schedule a consultation to:
- Understand your requirements
- Recommend appropriate services
- Estimate timeline and effort
- Assign resources
4. Engagement
Depending on the service:
- Dedicated architect assignment for major projects
- Scheduled review sessions for ARB
- Office hours for advisory services
- Workshops and training as scheduled
5. Delivery & Follow-up
- Deliverables provided as defined
- Review and feedback sessions
- Knowledge transfer
- Post-engagement support
Service Level Expectations
| Service Type | Initial Response | Typical Duration | Deliverables Timeline |
|---|---|---|---|
| ARB Review | 3 business days | 1-2 weeks | Within 1 week of review |
| Advisory | Same day | 30 min - 2 hours | Immediate guidance |
| Solution Design | 3 business days | 2-12 weeks | Per project plan |
| POC Support | 2 business days | 1-4 weeks | At POC completion |
| Training | 1 week | 2 hours - 5 days | Within 2 weeks |
| Health Check | 3 business days | 1-3 weeks | Within 1 week |
Prioritization Criteria
When demand exceeds capacity, we prioritize based on:
- Strategic Alignment: Alignment with company strategic objectives
- Business Impact: Revenue impact, customer impact, risk mitigation
- Regulatory/Compliance: Regulatory deadlines, compliance requirements
- Dependencies: Blocking other teams or initiatives
- Technical Risk: Complexity, novelty, scale, security concerns
Feedback
We continuously improve our services. Provide feedback through:
- Post-engagement surveys
- Quarterly service reviews
- Direct feedback to your architect
- Anonymous feedback form
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